Whilst many of our clients can be helped off the streets and back into society quickly, some can take more intensive work. Clients like Jonathan need to know that The Passage will be there to accompany them on that journey, no matter how long it takes.

Jonathan was referred to Passage House by our street outreach team. He was low in confidence and could get overwhelmed and very anxious if he felt under pressure. When Jonathan arrived he was supported to link in with specialist drug and alcohol support services, to address the root causes of his homelessness, as well as contributing to the cooking group, attending a three day assertiveness workshop and a photography group.

He also made good use of his time by volunteering, firstly by promoting our Night under the Stars event by giving out flyers and then as a member of our resident interview panel recruiting for the team leader role. Jonathan met regularly with a mentor via The Passage mentoring scheme which provided him added support in his goal to return to work and stable accommodation.

As Jonathan’s confidence grew The Passage House Education Training and Employment (ETE) worker referred him to a Building Skills course, and he completed his Construction Skills Certification Scheme (CSCS) training and obtained his CSCS certificate.  This provided a stepping stone to mainstream education and he began a Tiling Level 2 Diploma at College.

Jonathan moved up to the 4th floor, a more independent living space at Passage House which is a small community of clients who are focussed on recovery.  After working with our resettlement team Jonathan moved to a housing association flat and has now almost completed his College Course. He is now in control of his addiction issues, job hunting and in regular contact with his volunteer mentor and our Mentoring Coordinator.

This case study is associated with the charity The Passage.